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BTS Failure Considerations

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Troubleshooting BTS

When running BTS for the first time in a client/server environment and the following screen as per Figure 1 is displayed, it could be one of the following:

  • The BTS programs have incorrect permissions
  • The BTS programs are not in the correct directory
  • The incorrect BTS programs are loaded for the current SYSPRO version running on this machine

BTSFail_new

Figure 1

BTS Bank Formats Missing

Please note that BTS looks at the SYSPRO nationality code. It only supports the following nationalities:

  • AUS (Australia)
  • BWP (Botswana)
  • GH (Ghana)
  • IND (India)
  • KEN (Kenya)
  • MZ (Mozambique)
  • RSA (Republic of South Africa)
  • TZ (Tanzania)
  • UG (Uganda)
  • USA (United States of America
  • ZAM (Zambia)

If the nationality code does not match one of the above, an error screen as per Figure 2 will be displayed

nationality

Figure 2

If any other Nationality has been entered in SYSPRO it needs to be changed to one of the above dependent on the country running the product in SYSPRO’S: Setup, System Setup, General TAB, Nationality field.

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