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BTS Failure Considerations
Troubleshooting BTS
When running BTS for the first time in a client/server environment and the following screen as per Figure 1 is displayed, it could be one of the following:
- The BTS programs have incorrect permissions
- The BTS programs are not in the correct directory
- The incorrect BTS programs are loaded for the current SYSPRO version running on this machine
Figure 1
BTS Bank Formats Missing
Please note that BTS looks at the SYSPRO nationality code. It only supports the following nationalities:
- AUS (Australia)
- BWP (Botswana)
- GH (Ghana)
- IND (India)
- KEN (Kenya)
- MZ (Mozambique)
- RSA (Republic of South Africa)
- TZ (Tanzania)
- UG (Uganda)
- USA (United States of America
- ZAM (Zambia)
If the nationality code does not match one of the above, an error screen as per Figure 2 will be displayed
Figure 2
If any other Nationality has been entered in SYSPRO it needs to be changed to one of the above dependent on the country running the product in SYSPRO’S: Setup, System Setup, General TAB, Nationality field.