If you are on SYSPRO 6.0 SP2 onwards and you were using BTS on a prior version of SYSPRO, the program names for AP and CB supplier maintenance have changed and that is the reason the triggers are not working. The SITINI program will add the new program names to your system then you need to do the following:
Manually remove all 7 BTS trigger entries:
-Run Source IT setup program (SITINI) again and select “Setup trigger points(Current company)” and “OK” to setup the trigger points correctly.
NOTE: This process needs to be repeated in each separate SYSPRO company that uses BTS.